.ticket.card {
    border-radius: 12px;
    box-shadow: none !important;
    border: 1px solid #e2e8f0;
}

.ticket-type,
.ticket-subject {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket .ticket-item {
    overflow: hidden;
    max-width: 400px;
    color: #0f172a;
}

.ticket .icon {
    background: #f1f5f9;
    color: #0f172a;
    border-radius: 50%;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.ticket-number {
    font-weight: 400;
    font-size: 14px;
    color: #3b82f6;
}

.ticket-status {
    padding: 3px 8px;
    border-radius: 12px;
    font-size: 12px;
    text-transform: capitalize;
}

.ticket-status.pending {
    background: #fef3c7;
    color: #f59e0b;
}

.ticket-status.confirm {
    background: #ede9fe;
    color: #8b5cf6;
}

.ticket-status.completed {
    background: #d1fae5;
    color: #22c55e;
}
.attachment img {
    object-fit: cover;
    border-radius: 8px;
    border: 1px solid #e2e8f0;
}

/* message */
.message_wrapper {
    height: 100%;
    width: 100%;
    overflow-y: auto;
    overflow-x: hidden;
    background: #f1f5f9;
    border-radius: 12px;
    padding: 12px;
    border: 1px solid #e2e8f0;
    display: flex;
    flex-direction: column;
    gap: 12px;
    justify-content: space-between;
}
.message_wrapper .messages {
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    overflow-x: hidden;
    gap: 12px;
    max-height: calc(100vh - 250px);
}
.ticket-details{
    overflow-y: auto;
    max-height: calc(100vh - 170px);
}
.message_wrapper .messages .message_item .message_item_content {
    display: flex;
    gap: 12px;
    align-items: flex-start;
}

.message_wrapper .messages .message_item .message_item_avatar img {
    width: 40px;
    height: 40px;
    border-radius: 100%;
    object-fit: cover;
}

.message_item .message_item_text {
    border-radius: 12px;
    padding: 16px;
    font-size: 14px;
    line-height: 20px;
    color: #0f172a;
    position: relative;
}

.message_item .message_item_text .pinBtn {
    position: absolute;
    background: #f1f5f9;
    border: 1px solid #dee2e6;
    border-radius: 50%;
    width: 25px;
    height: 25px;
    justify-content: center;
    align-items: center;
    top: -4px;
    box-shadow: 0 2px 2px 2px #eee;
    color: #0f172a;
    font-size: 15px;
    transition: all 0.5s ease-in-out;
    display: none;
}
.message_item .message_item_text:hover .pinBtn{
    display: flex;
}

.message_item.receiver .message_item_text .pinBtn{
    left: 0;
    transform: rotate(270deg);
}
.message_item.sender .message_item_text .pinBtn{
    right: 0;
}

.message_item.sender .message_item_text {
    background: #f8fafc;
    border: 1px solid #f1f5f9;
}

.message_item.receiver .message_item_text {
    background: #e2e8f0;
}

.message_date {
    color: #64748b;
    font-size: 12px;
    margin-top: 2px;
}
.message_item.sender .message_date {
    text-align: right !important;
}

.message_item.receiver .message_date {
    text-align: left !important;
}

.hightighted .highlighted_item {
    background: #e2e8f0;
    border: 1px solid #f1f5f9;
    border-radius: 12px;
    padding: 12px;
}

.message_wrapper .reply-form {
    position: relative;
}
.message_wrapper .reply-form input {
    border-radius: 48px !important;
    padding-right: 50px !important;
    min-height: 46px !important;
    background: #fff;
    border: 1px solid transparent;
}
.message_wrapper .reply-form .send-btn {
    position: absolute;
    right: 6px;
    top: 50%;
    transform: translateY(-50%);
    z-index: 2;
    cursor: pointer;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    color: #fff;
    border: none;
    outline: none;
}
@media (min-width: 1024px) {
    .message_item.sender {
        max-width: 88%;
        margin-left: auto;
    }
    .message_item.receiver {
        max-width: 88%;
        margin-left: 0;
    }
}
@media (min-width: 1200px) {
    .message_item.sender {
        max-width: 80%;
        margin-left: auto;
    }
    .message_item.receiver {
        max-width: 80%;
        margin-left: 0;
    }
}

@media (max-width: 991px) {
    .message_item.sender {
        max-width: 80%;
        margin-left: auto;
    }
    .message_item.receiver {
        max-width: 80%;
        margin-left: 0;
    }
}

@media (max-width: 768px) {
    .message_item.sender {
        max-width: 95%;
        margin-left: auto;
    }
    .message_item.receiver {
        max-width: 95%;
        margin-left: 0;
    }
}